Billing
See how credits work, follow your usage, and manage your plan and invoices.
By the end of this guide you will know how credits are spent, where to check your balance and usage, and how to change your plan, buy credits, update a card and download invoices.
Before you start
- Anyone in the workspace can look at plan, credits and invoices.
- Changing or cancelling the plan, and managing payment methods, are Owner tasks.
- Buying credit packs is allowed for Owners and Editors. Viewers cannot.
How credits work
Generating, editing and video work in Epox spends credits from your workspace balance. There are two kinds.
- Monthly credits: included with your plan and renewed each billing cycle. Unused monthly credits do not roll over. On the Free plan these are shown as daily credits.
- Extra credits: bought as a credit pack. They are a top-up that does not reset.
Monthly credits are used first, then extra credits. Generation stops only when both are at zero.
Higher image quality, larger sizes and more variants cost more credits. The Generate button shows the estimate before you start.
Check your balance and usage
- Select your avatar in the left navigation, then Usage. You land on Settings, on the Usage tab, titled Usage Overview.
- Pick a period with the selector: Today, Last 7 Days or Cycle.
- Read Credits Remaining. Monthly credits shows what remains and when it resets, and Extra credits appears when you hold a top-up.
- Scroll down to Credits by Type & Resolution to see what the credits were spent on.
- Open Settings, Plan & Billing for your plan and total credits at a glance.
Change your plan
Owners only.
- Go to Settings, then Plan & Billing. The top card shows Current plan.
- Select Upgrade. The pricing page opens.
- Pick a plan and follow the button, for example Upgrade to a plan name.
- Complete payment. You are returned to Settings, and your credits and plan update.
Buy more credits
- Go to Settings, then Plan & Billing, and scroll to Buy More Credits.
- Choose a pack. Each shows its price and credit amount, and is marked Never expires.
- Select Buy Credits and confirm payment.
Manage payment methods
Owners only.
- Go to Settings, then Plan & Billing.
- Under Payment Methods or Payment Method, select Add Card, Update Card or Open Billing Portal, depending on what your account shows.
- In the billing portal you can add a card or choose Make Primary.
If a payment fails, a Payment Failed notice appears with Update Payment Method, and the plan shows Past Due until it is fixed.
Download invoices
- Go to Settings, then Plan & Billing, and scroll to Invoice History.
- Find the row by date. Its status shows Paid, Pending or Failed.
- Select Download on a paid row to get the receipt. Use Previous and Next for older entries.
If your store is billed through Shopify, there is a Manage link instead of a download.
Cancel your plan
Owners only.
- Go to Settings, then Plan & Billing.
- Next to the renewal date, select Cancel Plan.
- Read the summary. Until the period ends, your credits, products, images and plan features stay available. Afterwards the account switches to the Free plan, monthly credits reset to 0, and lifetime credits, if any, remain.
- Select the confirm button, or Keep Subscription to change your mind. Once cancelled the page shows "Subscription ending".
Check your result
- Plan & Billing shows the plan you chose and your credits.
- A purchased pack is added to your balance.